It is often said that a great way to enter the IT (and eventually the cybersecurity) workforce is to get a help desk position, because it has a much lower barrier to entry. This is not always the case, as there are many examples where people have stepped right into System Administrator, programming, and networking jobs right out of the gate. Some even get the coveted position that has “security” in the title. But in an increasingly competitive economy, help desk is a great pathway.
In this Upskill Challenge, noted voice in our community, Kevin Apolinario, shares with you what exactly a help desk is and the ins and outs of this IT and cybersecurity career starting position.
Price = FREE!
What’s an Upskill Challenge (UC)?
A UC is a CTF-style, bite-sized lesson from the JHT Team, our courseware developers as well as “friends” of JHT. They are meant to be short and to the point. UCs focus on a single tool or concept and are helpful in quickly providing useful skills that might be prerequisites for other types of educational content on the platform.
A UC should be 10 – 30 minutes of student time and have no VMs. There are quizzes to make sure that the content is understood.
Prerequisites for UC – Help Desk
UCs assume no knowledge at all! They’re meant to be completely self-contained, so all of the answers are in the lesson. No outside research is required.
